Frequently Asked Questions

Everything you need to know about enhancing your living space with EKAM.

What is the standard shipping timeframe for home decor orders?

We typically process orders within 1-2 business days. Depending on your location, standard shipping takes 5-7 business days, while express options are available at checkout.

How do I care for my EKAM home products?

Each product comes with a specific care label. Generally, we recommend keeping textiles away from direct sunlight and using a soft, damp cloth for cleaning furniture and decorative accents.

What is your return policy for damaged items?

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a free replacement or a full refund immediately.

Do you offer international shipping?

Currently, we ship to over 20 countries. Shipping costs and delivery times vary by destination and are calculated automatically during the checkout process.

Are your materials sustainably sourced?

Yes, at EKAM, we prioritize eco-friendly materials. We work closely with artisans who use sustainable woods, organic cottons, and recycled packaging wherever possible.

Can I cancel or modify my order after it has been placed?

Orders can be modified or cancelled within 12 hours of placement. Once the order has entered the fulfillment stage, we are unable to make changes, but you can initiate a return once it arrives.