Returns & Exchanges

At EKAM, we want your home to be your sanctuary, which is why we offer a 15-day return policy for any unused and original-packaged items. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution.

1

Initiate Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Quality Inspection

Once your request is approved, pack the items securely in their original packaging and wait for our courier partner to perform a doorstep quality check.

3

Return Pickup

After a successful inspection, our delivery executive will collect the package; please ensure you receive a pickup confirmation receipt for your records.

4

Refund Processing

Your refund will be initiated within 5-7 business days to your original payment method or as store credit, depending on your preference.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing